The MSRB protects investors, state and local governments and other municipal entities, and the public interest by promoting a fair and efficient municipal securities market. MSRB rules govern the professional conduct of brokers, dealers and municipal securities dealers (collectively, "dealers") and municipal advisors. While the MSRB is the principal regulator of the municipal securities market, other regulatory authorities share responsibility for conducting compliance examinations and enforcement of MSRB rules.
MSRB Complaint Support
Filing a Complaint Online:
- SEC Investor Complaint Form
- FINRA's Investor Complaint Center
- FINRA's Office of Dispute Resolution
- FDIC’s Customer Assistance Form
- Federal Reserve Consumer Complaint Form
- OCC’s Customer Complaint Form
FINRA’s Securities Helpline for Seniors
Contact a dedicated helpline at 844-57-HELPS (844-574-3577).
Read about your protections and learn how to file a complaint to the appropriate regulatory authorities in the below brochures.
Read about rule protections when working with a dealer
to buy or sell municipal securities, and how to file a complaint.
|Municipal Advisory Client Brochure
Read about rule protections when working with a municipal
advisor and how to file a complaint.
If, after reading the information in the brochures, you are still uncertain of the appropriate regulatory authority to which to direct your complaint, you may submit the complaint to the MSRB to be forwarded to the appropriate regulatory authority. Call or email the MSRB at 202-838-1330 or firstname.lastname@example.org. To expedite the handling of your complaint, please be as specific as possible as to the nature of your complaint, including detail about the individual and/or firm involved. Please provide your contact information including:
Home, business, and/or cell phone number
If a complaint relates to potential wrongdoing by the MSRB, its Board of Directors or staff, click here for information on filing a complaint to an independent, third-party service provider.
Complaint Information for Municipal Securities Investors
The MSRB provides significant protections for investors and potential investors who work with a dealer to buy or sell municipal securities. All dealers must comply with MSRB rules so that investors are treated fairly and appropriately. Read about rule protections when working with a municipal securities dealer in the MSRB’s brochure for municipal securities investors.
If you are unsure whether a firm is a FINRA member, you may check the MSRB’s registered dealer list. If the MSRB number starts with the letter “A,” the firm is registered with FINRA. To research the complaint history and professional background of a securities firm or associated individual, use FINRA's BrokerCheck website.
If you have a complaint about the municipal securities market, including securities firms or individuals associated with securities firms, contact:
If you have a complaint against your dealer that is registered with FINRA, contact:
If you are a senior investor and have a general concern about your investment portfolio or account statement(s) or the handling of your account by a FINRA-registered dealer, contact:
FINRA’s Securities Helpline for Seniors
Complaints Against Bank Dealers
If you have a complaint against your dealer that is a state bank that is not a member of the Federal Reserve System, contact:
If you have a complaint against your dealer that is a state bank that is a member of the Federal Reserve System, contact:
If you have a complaint against your dealer that is a national bank or savings association, contact:
If you have a monetary dispute with your dealer, even if your dealer is not registered with FINRA, you can file an arbitration claim or request mediation through FINRA for possible restitution. Contact:
FINRA Office of Dispute Resolution
One Liberty Plaza, 27th Floor
New York, NY 10006
Complaint Information for Municipal Advisory Clients
The MSRB provides significant protections for municipal entities and obligated persons that are clients of a municipal advisor. Certain of those protections also apply to potential clients of a municipal advisor. Municipal advisors must comply with MSRB rules when engaging in municipal advisory activities. Read about rule protections when working with a municipal advisory in the MSRB’s brochure for municipal advisory clients.
If you have a complaint about your municipal advisor or about the municipal securities market, contact:
U.S. Securities and Exchange Commission
Office of Municipal Securities
100 F Street, N.E.
Washington, DC 20549
If you have a complaint against your municipal advisor that is also registered with FINRA as a dealer, contact:
Complaints Against the MSRB
The MSRB seeks to ensure that accounting and audit complaints, and other allegations of wrongdoing by a member of the MSRB's Board of Directors or staff are addressed promptly. A toll-free hotline (844-348-1577) managed by an independent service provider allows members of the public to report, if desired on a confidential and anonymous basis, concerns about MSRB accounting or auditing matters, or other potential wrongdoing by the MSRB, its Board or staff. To notify the MSRB about any of these matters, members of the public may also email the MSRB's General Counsel at MSRBGenCounsel@msrb.org or the Chair of the Board at MSRBChair@msrb.org, or send a letter addressed to the General Counsel or the Chair of the Board to the address below.
Municipal Securities Rulemaking Board
1300 I Street NW, Suite 1000
Washington, DC 20005
Attention: Market Regulation - Complaint Against MSRB